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Jim Bono's avatar

Your story of the queue for the certificates reminded me so much of the Illinois department of motor vehicles. A person could/would queue there for hours. It too, was the stuff of legends/nightmares. Under the new governor (and with some help from everyone being home due to Covid) the system was overhauled. In the last year it has never taken me more than 15 minutes to complete even the most complex of transactions (transferring the title to a vehicle) and often it is even shorter than that. It was quite novel the first few times... Sadly, there is no adjacent tasty pizza.

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Nadia's avatar

😅 It used to be the same here in Melbourne at the Italian Consulate. Until recently, renewing our passports was always such a stomach-churning ordeal. Queues long waiting times and officious functionaries! Anyway, all improved now with an online appointment booking system and minimal contact 😅

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